Passenger Assistance: Horizonor ensures a seamless travel experience for passengers from check-in to boarding. Our ground handling agents provide professional assistance with check-in procedures, baggage handling, boarding gate coordination, and special assistance for passengers with reduced mobility or other needs.

Efficient Baggage Handling: We prioritize the efficient handling of baggage to minimize delays and ensure the timely arrival of luggage at its destination. Horizonor manages baggage sorting, loading and unloading, baggage reconciliation, and lost luggage procedures with precision and care.

Aircraft Servicing: Horizonor’s experienced team handles all aspects of aircraft servicing during ground operations. From marshalling aircraft to providing ground power, air conditioning, and water services, we ensure that aircraft are properly serviced and prepared for departure.

Ramp Services: Horizonor offers a range of ramp services to support aircraft operations on the ground. This includes aircraft fueling, lavatory servicing, de-icing/anti-icing procedures, and cargo handling to ensure the efficient movement of aircraft and cargo on the ramp area.

Cargo Handling: We manage the loading and unloading of cargo and freight shipments with precision and efficiency. Horizonor’s cargo handling services include sorting, transferring, and warehousing cargo to facilitate timely distribution and delivery.

Ground Transportation: Horizonor provides reliable ground transportation services to facilitate the movement of passengers and crew between the airport terminal and aircraft. Our fleet of vehicles ensures timely and comfortable transfer of personnel to and from aircraft.

Safety and Security: Safety and security are paramount in all our ground handling operations. Horizonor adheres to strict safety protocols and procedures to prevent accidents and ensure the safe movement of aircraft, passengers, and baggage on the ground. Security measures are also implemented to safeguard aircraft and airport facilities.

Efficient Coordination and Communication: Horizonor prioritizes effective coordination and communication between all stakeholders involved in ground handling operations. Our team liaises with airlines, air traffic control, and other airport personnel to ensure that all activities are coordinated seamlessly and that any issues are addressed promptly.